The Small Words That Make a Big Impact

How Language Shapes Connection and Culture

A while ago, I was at a networking event, the kind where every conversation feels like déjà vu.

What do you do?
How’s business?
What brought you here?

Same script. Same surface-level energy.

Then someone looked me in the eye and asked: “What’s on your heart?”

That stopped me. It wasn’t small talk. It was an invitation.
And because of that, we had a completely different kind of conversation. One I still remember.

It was a reset moment.

Words carry energy. They shape the way we connect in meetings, emails, hallway chats, and even Zoom calls.

Most of us don’t even realize how often we default to phrases that keep things polite but distant.

But small shifts in language can open the door to trust, empathy, and real collaboration.

Small Word Shifts with Big Impact

Here are a few small shifts that create more impact:

Instead of “How’s it going?”
Try: “What’s been the best part of your day?”
This encourages a thoughtful and positive response.

Instead of “Sorry I’m late”
Try: “Thanks for your patience.”
Gratitude uplifts. Guilt drains.

Instead of “Let me know if you have questions”
Try: “I’d love to hear your thoughts.”
This shifts from passive permission to active engagement.

Instead of “That was great”
Try: “Your ability to simplify that concept was impressive.”
Specificity builds confidence.

Instead of “No problem”
Try: “My pleasure.”
A small change that adds warmth and intention.

Language doesn't just get things done. It sets the tone. It builds trust. It shapes the culture around us every single day.

Your Reset Moment

Where in your conversations, at work or at home, can you choose words that create connection instead of just filling the silence?

Hit reply and tell me one phrase you’ve changed or that has changed you.
Let’s build stronger relationships, one word at a time.

With clarity and purpose,

– Penny